For more FAQ’s visit zip.co/nz/help/.
Frequently Asked Questions
How does Zip Pay work?
Zip Pay is a part-payment solution that enables you to make purchases and pay for them in instalments. You can get your service booked in right away for up to $1000 or more. Once approved, you can book your service today by paying 25% upfront with the rest charged over three fortnightly interest-free payments.
How can I pay online with Zip?
Paying with Zip online is easy. After your job has been completed, we will send you an invoice via email. From there, select Zip as a payment method. If you haven’t created your Zip account yet you can sign-up in 2-3 minutes or if you have a Zip account already you simply log in.
Zip Pay will then confirm your payment schedule and the first 25% payment is taken immediately. Once accepted, your payments will continue to be taken out as automatic payments until the closing balance on your invoice has been paid in full.
Am I eligible for Zip Pay?
To be eligible to apply for a Zip Pay account, you need to:
- Be an NZ Citizen or permanent resident
- Be at least 18 years of age
- Have a valid NZ debit or credit card, in your own name
I don’t have an NZ Drivers License. Can I still apply?
Yes, you can! Zip does need to identify you but you can get this done manually at zip.co.nz with other forms of ID. Bear in mind that this process can take up to 24 hours.
Why did I get declined?
As part of the application process, Zip performs an individualised credit check. Grammar Electrical does not have any influence on Zip’s credit criteria. For questions around your application, you will need to contact Zip directly via their website zip.co.nz.
How much credit can I get with Zip for my job?
Subject to Zip’s minimum credit criteria and an individualised credit assessment, you will be allocated a spending limit between $150- $1,000 for a job you want to book.
How do I pay for jobs over $1000 with Zip?
You will need to add any difference upfront to your first instalment. E.g. if your job is invoiced for $1500, you will need to add $500 upfront to your first instalment.
What are the fees involved?
No balance = no fees. There are no fees and interest costs with Zip if you make your payments on time. If you miss a payment or pay late, you will be charged an $8 default fee per week (capped at $40 total late fees per purchase).
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